Our accountant’s computer has been dog slow for the last six or so months, so after going through the lengthy process of spec’ing a new system and getting the purchase approved, I was finally able to get her a replacement. The new system, with massive amount of RAM and a screaming processor (with a nice SSD to top things off) truly is a thing of beauty, however we ended up running in to a rather large problem.
Because the new system runs Windows 7 x64, we had to upgrade our slightly-old copy of Pervasive SQL 10 to Service Pack 3. Although this seemed to work fine with ACCPAC initially, we quickly discovered all was not well.
Case in point, when trying to print an invoice with a custom Crystal Reports template, ACCPAC would simply throw the following error:
not enough memory for operation
Searching Google got me nowhere. The few references to that error and printing only spoke of issues with Terminal Server environments, and none of the suggested steps worked. After a few hours of fighting, though, I had the bright idea to try using one of the stock invoice templates.
Go figure, it worked.
As it turns out, the CR templates we were using dated back at least six years, and had been created with a copy of Crystal Reports 7 (dating from 1999!). So, we downloaded a trial copy of Crystal Reports 2011, re-saved the templates, and the memory error disappeared without a trace. There were a few issues with the templates (some fields refused to populate), but some manual adjustments (read: copy and pasting sections for the working stock ACCPAC templates) solved that as well.
TL;DR Version: If you get the above memory error when trying to print from ACCPAC using custom Crystal Reports templates, try re-saving them with a newer version of CR. Apparently that’s all it takes.
