Low on Server Disk Space? Have Symantec Endpoint? There’s Your Problem

This morning, I received an email from a charity I do some consulting for saying that they were getting a Low Disk Space warning on their primary terminal server. After remoting in, I confirmed that on the 120GB primary partition, there was less than 100MB free. Odd, considering that the server only has about 40GB worth of user files on it.

A quick check (done by selecting likely folders in the root of the drive and opening the properties window) confirmed that C:ProgramData was using an extra 40GB space that it shouldn’t. Further digging revealed that C:ProgramDataSymantecSymantec Endpoint ProtectionXfer contained somewhere in the neighbourhood of 48,000 file, each ~20KB in size.

Solution? Delete and recreate the Xfer folder, then run Live Update again. Low disk space problem solved, but would someone at Symantec care to explain just what the hell happened?

Update: Found a temporary fix here: http://www.symantec.com/connect/forums/symatec-ep-making-alot-files-under-xfer-folder

Apparently, the issues results from EndPoint rescanning files in quarantine every time new definitions arrive. If you have a lot of files in quarantine, your disk space will disappear that much faster. Go figure. Apparently they’ve fixed some instances of this, but not others, as it was supposed to have been solved in MR4, but is still present in MR4 and MR5.

Comments (1)

  1. 10:41 am, April 29, 2010Tyler  / Reply

    Take it from an expert ;) they will never tell you my friend.

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