I went to check my mail at the post office today and was happily surprised to see a parcel card in the box. I wandered over to the post office counter, and the clerk informed me that I’d have to pay $6.44 plus GST (note: after July, this same transaction will cost more due to the incoming HST). As I was expecting a few different packages, I paid the fee, and the Postie returned with an over-stuffed envelope. From the logo on the return-to-sender portion of the envelope I knew immediately that it was the prize I won for being @Telus‘s 4,000th follower on Twitter.
Pictured: The meerkat, the envelope, and my receipt.
Immediately after I posted about this on Twitter, the nice representative Direct Messaged me, apologized, and offered to reimburse me for the expense. I declined (as, after all, a matter of ~$7.00 isn’t worth taking their time over). Besides, it’s actually pretty funny – I regularly get ‘bent-over’ by my cell carrier, Rogers (get it? Bent over? Rogers? Rogered? Huh? Come on, it’s funny!). At least Telus apologizes when they do it accidentally!
10:01 pm, March 16, 2010Mike /
That thing looks like its spent a weekend with my Rottie… Maybe its just the picture but it appears to have been tossed around the yard a few times. lol
10:24 am, March 17, 2010Colleen @TELUS /
Hi Chris, it’s Colleen @TELUS here. Although my gesture was well intended, the delivery method was, well, a little comical. Thanks for seeing the humour it.
In any event, this isn’t the last you’ve heard from me. I plan on making this right for you.
All the best,
Colleen
2:39 pm, March 17, 2010Laslow /
Hi Colleen – I figured I’d make a post about it because, as I said, you were very nice in this whole situation, however I’ve dealt with Rogers for years now and, in the many times I’ve had problems with them, no one has so much as once offered up a sincere apology! So really, kudos to you!