Although today has been a real Gong Show, my morning was brightened by, of all things, a chat with Dell Support:
10:04:03 AM System You are now being connected to an agent. Thank you for using Dell Chat
10:04:03 AM System Connected with ***_Oliver_******10:04:08 AM ***_Oliver_******: Hi, thank you for contacting DELL Canada support, my name is Oliver, how may I help you?
10:05:01 AM Laslow: I have a system that is unable to POST. If I remove the video card and use the onboard video, it POSTs fine. If I take the video card from an identical unit and try that, it also works fine. It appears that the video card is defective, and I need a replacement sent out.
10:07:13 AM ***_Oliver_******: I’ll do my best to assist you with this one.
10:07:48 AM ***_Oliver_******: I could see here that system is an ***** and warranty is active until *****.10:07:55 AM Laslow: That is correct.
10:08:58 AM ***_Oliver_******: I’ll replace this.
10:09:13 AM ***_Oliver_******: Would you like me to send an onsite tech ?10:09:21 AM Laslow: No thank you – the part will be fine.
10:09:33 AM ***_Oliver_******: May I have the shipping address?
10:09:58 AM Laslow: ***** ***** ***** *****
10:11:23 AM ***_Oliver_******: By the way, may I know who’s the registered owner of the system?
10:12:46 AM Laslow: ***** ***** ***** *****
10:13:28 AM ***_Oliver_******: Thanks. I’ll go ahead and process the case and dispatch. This would take me about 5 minutes. Hold on.
10:13:34 AM Laslow: Thank you.
10:13:39 AM ***_Oliver_******: Would you like me to send the reference numbers thru email instead?
10:13:50 AM Laslow: That would be greatly appreciated.
10:14:49 AM ***_Oliver_******: Please wait for the part next business day. Return to us the old part not later than ten days once the replacement part is received. You could use the same box that came in with it.
10:14:54 AM ***_Oliver_******: Anything else I can help you with?10:15:09 AM Laslow: No, that is fine. Thank you very much! You have been very helpfull!
10:15:19 AM ***_Oliver_******: Would you like me to contact you to followup on this?
10:15:36 AM Laslow: No, that will not be required.
10:17:39 AM ***_Oliver_******: Ok. Thank you! Thank you for choosing DELL, have a good day!
10:17:51 AM Laslow: Thanks again!
