Yesterday afternoon, one day short of the two-week mark since I sent my console for repair, Purolator dropped off a box containing a replacement Xbox 360, a faceplate (although the Xbox I sent in didn’t have one – I’d been using an after-market one that I’d removed prior to shipping), and a one-month free Xbox LIVE gold subscription card, which makes up for the time I couldn’t play when the console was off for repair. Also included was a guide on how to restore the licenses for content purchased via the Marketplace, but that really doesn’t matter in my case as I’m the only one who uses my console anyways, so my account is always logged in.
I really have to say that I was pleasantly surprised by all of this. There are a lot of horror stories out there about people having nothing but problems with the repair process, and I was preparing for the worst, partly because of my experience with Zune support. All in all, this was probably the easiest RMA I’ve ever dealt with.
Then again, I really don’t want to test my luck and repeat it again anytime soon….
Comments (0)